Support and custom work
For any CanvasGlobe purchase, license-key, or licensing question, use the Live human support button on any page to talk to a real person. Ask your questions instantly on WhatsApp, or send us an email. Choose a topic, then your channel. Your topic and the current page are filled into the message for you to review.
You can also contact us directly on WhatsApp or email [email protected]. Purchase and key-delivery questions are welcome on either channel. Technical support is described below.
Community support
Use GitHub issues for reproducible bugs and public feature requests. Include a minimal example, package version, browser, and expected versus observed result.
Never put customer data, precise user locations, license keys, or vulnerability details in a public issue. Report security concerns through GitHub's private Security Advisory flow.
Commercial support
The Unlimited license includes GitHub and email support and lifetime free library updates. Earlier purchases retain the support channels in their Order. Support covers documented CanvasGlobe APIs and confirmed library defects; it does not include guaranteed response times or debugging an unrelated application unless an order says otherwise.
Custom work
Paid implementation can be scoped separately for:
- custom visual treatments and branded scenes;
- framework or design-system integration;
- large-data performance work;
- custom projections or geographic data;
- accessibility review;
- export/video workflows; and
- OEM or builder integration.
Email [email protected] to discuss commercial support, custom work, or OEM licensing. Do not post confidential procurement details publicly.