No-refund policy

Effective date: October 22, 2026

All CanvasGlobe commercial license purchases are final and non-refundable, except where a refund is required by applicable law. We do not provide refunds or credits for change of mind, non-use, mistaken purchases, incompatibility with a buyer's project, or failure to review the license terms before purchase.

CanvasGlobe is digital software and commercial license rights are supplied electronically. Before purchasing, review the documentation, examples, browser requirements, pricing page, and applicable commercial terms. Contact [email protected] if you need help deciding whether CanvasGlobe is suitable for your project.

Checkout and mandatory rights

Online purchases are processed by the merchant of record identified at checkout. This no-refund policy is displayed at checkout. The disclosures and order terms shown during checkout also apply. If checkout displays different refund terms for an order, those checkout terms control that transaction.

Nothing in this policy excludes a refund or other remedy that cannot lawfully be excluded. The checkout provider processes any refund that is legally required or otherwise approved under the terms governing the order.

Product or delivery problems

For a missing license key, duplicate charge, delivery problem, or suspected technical defect, contact [email protected]. Contacting support does not create a right to a refund, but we will investigate the issue and provide appropriate assistance.

A refund, reversal, or chargeback may disable the commercial license key and commercial entitlement associated with the order where the applicable terms and law permit it.